FAQ

Frequently Asked Questions

QUICK LINKS

Main Contact Info
Address
Distance From
Distance To
Complimentary Shuttle
Public Transportation
Facility Fee
Parking/Valet

Pet Policy
Kid Activities
Room Amenities
Reservations
Pool
Alltitue Fitness
Dining
Weddings

Main Contacts

RESERVATIONS: +1 (800) 424-6835 | ICLADowntown.Reservations (at) ihg.com
CONCIERGE: +1 (213) 274-0107 | ICLADowntown.Concierge (at) ihg.com
SALES: ICLADowntownSales (at) ihg.com
CONFERENCES & SOCIAL EVENTS: ICLADowntownGroups (at) ihg.com
MARKETING & PRESS: ICLADowntown (at) ihg.com
ACCOUNTING: ICLADT.Folios (at) ihg.com
CAREERS: ICLADowntownHR (at) ihg.com
LA BOUCHERIE: info (at) laboucheriedtla.com
SPIRE 73: info (at) spire73.com
DEKKADANCE: info (at) dekkadance.com
SORA SUSHI: info (at) sushisora.com

Address

900 Wilshire Blvd., Los Angeles, CA 90017
Vehicle entry on 7th Street between S. Figueroa and Francisco St.

Distance From:

  • Los Angeles International Airport (LAX): 17 miles
  • Bob Hope Airport (BUR): 15 miles
  • Long Beach Airport (LGB): 25 miles
  • John Wayne Airport (SNA): 45 miles

Distance To:

  • STAPLES Center/L.A. LIVE: 0.5 mile
  • Dodger Stadium: 2 miles
  • Hollywood: 6 miles
  • Griffith Observatory/Hollywood Sign: 8 miles
  • Universal Studios Hollywood: 9 miles
  • Citadel Outlet: 9 miles
  • Warner Bros. Studio Tour Hollywood: 11 miles
  • Santa Monica Beach: 16 miles
  • Disneyland: 27 miles

Complimentary Shuttle?

Not available; however, our Concierge staff can assist with arranging any transportation.

Public Transportation

Conveniently located across the street is 7th Street / Metro Center station, which includes access to the Red, Purple, Blue, and Expo lines, and connects to Union Station, Los Angeles’ main railway station in Los Angeles and transportation hub. Local and city bus stops are also easily accessible to get around L.A.

Facility Fee*

$30 + Tax.

Parking/Valet

Valet only, $51 + Tax, overnight parking

Pet Policy

We are a pet-friendly hotel with a $125 Pet Fee + Tax per room, per stay.

Kid Activities

Our 7th-floor pool deck features a children’s area, infinity pool, hot tub, private cabanas, pool house, and fire pits.

Room Amenities

Which suites or rooms have king beds?
Superior King Guestrooms, Deluxe King Guestrooms, Club King Guestrooms, King Suites, One Bedroom Suites, Hospitality Suites, and Presidential Suite. Click here to learn more about our accommodations.

Reservations

How do I book an Accessible Room?

Accessible room types must be selected when booking online, or be requested during the booking process with the reservation agent. The hotel offers ADA Superior King guest room, ADA Executive King Suites, or ADA One Bedrooms Suite online or through the reservations team. An ADA Hospitality Suite is also available, which is booked through the Business Transient Sales team.

What forms of payment do you accept at check-in?

All major credit cards including Visa, MasterCard, American Express, Discover, Diners Club and JCB.

What are your check-in and check-out times?

Check-in is at 4PM and check-out is at 11AM.

What is your cancellation policy?

72-hour cancelation policy unless the reservation is non-refundable.

Do you have an Early Departure Fee?

Yes, there is a $150 + Tax Early Departure Fee.

Can guests send packages to the resort prior to arrival?

Yes, as long as the hotel is notified with matching reservation names, we are able to offer complimentary storage for 9 or less regular sized packages/small boxes. For quantities of 10 or more, there is a $2.00 charge per package/box and a $10.00 charge per package/box for any bulky items.

Pool

Do we need to bring our own towels down to the pool area?

Towels are available for our guests during open hours.

Is there poolside dining or beverage service?

Yes, No Dive Bar is available to the public and hotel guests featuring poolside fare and a full bar.

Are guests able to use the pools and resort amenities before check-in?

Yes, as long as the guests have a confirmed reservation and check with the front desk.

Pool Amenities

No Dive Bar – a poolside bar grill, an infinity pool, hot tub, private cabanas, children’s area, pool house, and fire pits.

Attitude Fitness

What equipment is included?

Next generation equipment by Technogym allows users to log in with their phone app to track exercises and get the most out of their workouts. There is also a large free weight area that features a power rack with bumper plates and a plyometric workout space fit for all levels. Lastly, men’s and women’s locker rooms include a steam room and sauna in each as well as luxury amenities such as towel service, personal care products, and more.

What services and classes are available?

A weekly class schedule features low-impact classes from power and sunrise vinyasa yoga, to strength and cardio classes such as HIIT, Core Shred, and Attitude Sculpt, the gym’s very own combination of strength, high energy cardio, core, and balance postures. Certified Fitness Professionals are on staff throughout the day to educate and motivate gym guests with their personal fitness goals. Private sessions can also be arranged.

Who can access the fitness center?

Attitude is complimentary for hotel guests and offers memberships for locals, which can include access to the seventh-floor outdoor pool.

Dining

What are the hours of operation for the restaurant?

Please visit our dining page for a complete list of all six restaurants located in the hotel: Spire 73, La Boucherie, Dekkadance, Sora, No Dive Bar and the Lobby Lounge.

Does the restaurant serve alcohol all day?

Yes, during hours of operation.

Wedding

Can you bring outside catering?

Outside catering is permitted if our culinary team cannot authentically replicate the cuisine of choice. The hotel is not kosher, therefore, we permit outside kosher catering.

What is the biggest wedding that can be held at the resort?

Up to 1,000 guests depending on set up. Wilshire Grand Ballroom is 20,000 sq.f and can accommodate 1,000 guests without a stage or dance floor.

Do we offer room discounts for weddings?

Yes, we offer special rates for wedding room blocks of 10 or more guestrooms that are guaranteed by the bridal couple. We may be able to offer a courtesy link for guest rooms with a percentage off prevailing room rates. Please contact us at ICLADowntownGroups (at) ihg.com